E&H Mortgage Processing, LLC
Effective Date: 9/24/2025
1. Introduction
E&H Mortgage Processing, LLC (“E&H,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us, including through our website, online forms, CRM portals, and other services.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
– Personal Identification: Name, phone number, email address, mailing address, date of birth.
– Financial & Loan Information: Loan applications, income, employment details, bank statements, credit information, and other documents necessary to process mortgage loans.
– Broker Information: Licensing details, company name, contact information, and pipeline data.
– Technical Data: IP address, browser type, device information, cookies, and usage analytics when you use our website or CRM portals.
3. How We Use Information
– Process and manage mortgage loan applications.
– Communicate with borrowers, brokers, and lenders.
– Comply with legal, regulatory, and investor guidelines.
– Improve our services, website, and CRM portals.
– Provide customer support.
– Send important updates, notices, and compliance communications.
We do not sell or rent your personal information to third parties.
4. How We Share Information
We may share your information with:
– Lenders, banks, and financial institutions necessary to process your loan.
– Title companies, appraisers, and other service providers involved in the loan process.
– Technology providers that support our CRM, document storage, and communication systems.
– Regulatory or legal authorities if required by law.
Each third party is expected to protect your information in line with applicable privacy and data protection laws.
5. Data Security
We use reasonable safeguards to protect your information, including secure portals, encrypted storage, and role-based access controls for our staff and virtual assistants. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
– Access the personal information we hold about you.
– Request corrections to inaccurate or incomplete data.
– Request deletion of your information, subject to legal and compliance requirements.
– Opt out of non-essential communications.
To exercise these rights, contact us using the details below.
7. Cookies & Tracking
Our website and CRM portals may use cookies and similar tracking technologies to improve functionality and analyze site usage. You may disable cookies in your browser settings, but some features may not function properly.
8. Data Retention
We retain personal information only as long as necessary for business, legal, and compliance purposes. This includes federal and state record-keeping requirements for mortgage transactions.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
E&H Mortgage Processing, LLC
9555 SW 175th Terrace
Palmetto Bay, FL 33157
Email: customerservice@ehprocessing.com
Phone: 305-351-3182